Harold D Sxs

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Verified Reviewer
| map-marker Oxford, Mississippi

Dissatisfied

My wife and I visit Newks frequently. I am currently working in Oxford, MS.

I went to lunch at Newks and today ordered an old favorite, the ultimate. I have always ordered Caesar salad dressing. Recently, I have seen items disappear from the selection. Capers have been gone.

Today I find that garlic is no longer available and, the 1 salad dressing I like that newks sells, is not the same. It tastes like watered down ranch. If I wanted plain dressing, I'd order plain dressing. The ultimate is not the only item I like, however it is the main reason I go/ went to newks.

Too many changes. I won't be back.

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Loss:
$17
Pros:
  • Good selection
Cons:
  • Cutting too many corners
Gisselle R Rwk

HAZARD

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Newks Eatery - HAZARD
Original review Oct 03, 2023
I discovered a stack of staples in my pasta salad which was ordered from Newks Eatery. Make improvements or shut the facility down. Can you imagine someone swallowing that and then imagine the kind of surgery they would need? Not to mention how something like this can change someone's life altogether whether they are a child, an adult or an elderly person. Absolutely disturbing. Never eating at Newks again.
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Loss:
$20
Pros:
  • Looks nice on the outside
Cons:
  • Poor customer service

Preferred solution: I just want the company to make a stricter policy for keeping foreign objects or anything hazardous far away from where they prep food.

User's recommendation: Pay attention to what's in your food before you eat it.

Kimberly W Zjp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shreveport, Louisiana

Needing a receipt from an online order

Newks Eatery - Needing a receipt from an online order
Newks Eatery - Needing a receipt from an online order - Image 2
Newks Eatery - Needing a receipt from an online order - Image 3
Im trying to get an itemized receipt from an online order placed 11/14/23. The order was placed at the 7423 Youree Dr. Shreveport, LA location. I have the AMEX reference number if needed. Ive included the communication from the delivery driver as well. All I need is a copy of the fully itemized receipt.
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Preferred solution: A fully itemized receipt.

Melissa G Ftx

Issue with rewards

I am told that I am not in yall system I have still received points on my end. Yall have checked on your side. Can you please help to get the straightened out. I dont want to cxl app then start again I will loose my points now.
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Pros:
  • Staff is very
Cons:
  • Tell me how to get me in system

Preferred solution: Full refund

Barbara D Xue

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Smith, Arkansas

Complaining

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Newks Eatery - Complaining

I ordered online from doordash. I received my order all wrong.

And when I called the location here in Fort Smith Arkansas the manager Chris was extremely rude. Said the coconut cake that ordered on doordash is not there which he it's not true it is there even though they may not have it he did not have a right to switch my ticket to a banana nut which I'm allergic to without asking me first. He's very rude and childish hung up on me twice instead of trying to help me correct my order. I filed a complaint with the corporate office as well.

Manager Chris says I ordered the banana nut cake. No I did not because I'm allergic. I would have not done that. He changed my order because they did not have coconut cake.

And then accused me of doing it myself. He's rude and narcissistic and gaslighting.

View full review
Loss:
$36
Cons:
  • Send you wrong items and the manager chris is rude

Preferred solution: Full refund

User's recommendation: RUN

Anonymous
map-marker Miami, Florida

Bonus was not added to rewards account when gift cards were purchased in December 2022

We purchased 3 holiday gift cards and were told our bonuss for the cards would be added to our rewards account on January 1. The bonus amounts were never added. We contacted the Southside Blvd location in Jacksonville,Fl on 3 occasions. We were told they were checking on it . We recently received a message saying our bonus will soon expire. Please explain since no one has contacted us to resolve our missing bonus dollars.
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Jezabel Msj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Springdale, Arkansas

Poor quality

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Newks Eatery - Poor quality
Pizzas were not right.they gave me a table spoon of Mac & cheese. I received a slice of pumpkin cake that expired 2days ago and the manager was rude
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User's recommendation: Order elsewhere

Anonymous
map-marker Benton, Arkansas

Complaint

Sucks rude hateful to guests short your checks management has lost if miscommunication and take it out on there employees and fire them serve food off of the floors do not wear gloves while preparing food use dirty utensils treat employees and guests as if they do not matter curse at one another and do not treat people like human beings
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Tommy L Aox

Trash Company

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I've emailed about a month and a half ago, and I've still haven't received a response. This absolutely the worst customer service I've EVER received...I signed up with the newks text club and was told that on signing up, I would receive an offer for a free sandwich, and 6 weeks later nothing..
View full review
Loss:
$10
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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